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Refund Policy

​Effective Date: April 28, 2025

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At Robson Nails & Spa, client satisfaction is very important to us. We do our best to deliver high-quality nail and spa services, and we stand by the work of our professional team. This Refund Policy outlines the conditions under which refunds or service corrections may be offered.

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1. Service Satisfaction
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  • If you are not satisfied with your service, please notify us within 48 hours of your appointment.

  • We may offer a complimentary correction or adjustment, depending on the issue.

  • Refunds are not guaranteed and will be reviewed on a case-by-case basis.

 
2. Refunds for Services
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  • Refunds are generally not issued for services that have been completed, especially if no issues were reported during or immediately after the appointment.

  • If a service does not meet reasonable expectations and was reported promptly, we may offer:

    • A redo of the service

    • A partial refund

    • A credit toward future visits

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3. Product Refunds
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  • Unused and unopened retail products may be returned within 7 days of purchase with a receipt.

  • Opened or used products are non-refundable due to hygiene and safety standards.

 

4. Gift Cards & Promotions
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  • Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.

  • Lost or stolen gift cards will not be replaced.

 

5. No-Show & Late Cancellation Policy
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  • No-shows and late cancellations (less than 24 hours’ notice) may result in a fee.

  • Refunds will not be issued for missed appointments without prior notice.

 

6. Contact Us
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If you have questions or concerns regarding a service or product purchase, please contact us:

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Email: support@robsonspa.com
Phone: 604-558-0809
Address: 1666 Robson Street, Vancouver, BC V6G 1C7

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